HOW CAN I CONTACT YOU?
Get in touch! We would love to hear from you.
IS YOUR WEBSITE SAFE TO USE?
WHAT PAYMENT METHODS CAN I USE?
- Pay Safely With Credit/Debit Card
- Pay With Online Bank Transfer
SOFORT Banking is a real-time bank transfer payment method that shoppers based in Austria, Belgium, Germany and Switzerland.
Giropay is a very popular online banking payment system in Lightumii.
- Pay With Apple Pay / Google Pay / Shop Pay
WHEN WILL MY ORDER SHIP?
If you purchase after 9am PST we cannot guarantee same day shipping.
Lastly, if you purchase during the weekend or a holiday we will be shipping out your order the next business day.
HOW CAN I TRACK MY ORDER?
Please enter the Tracking Number
If you have not received the email within 2 business days, please check your spam or junk folder.
Please Enter Your Tracking Number
HOW CAN I MAKE A CHANGE OR CANCEL MY ORDER?
The best form of communication is our support email, which is sales@Lightumii.com
We will do our best to get your order changed ,but if your order has reached our fulfillment center ,we have no way of changing your order or canceling it.
MAY I EXCHANGE OR RETURN ANY WATCH I PURCHASE HERE?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 60 days of receipt for most items in new condition.
1. Please send email to sales@Lightumii.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After our Customer Service team confirm the item can be retunrned, you will receive return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance or your PayPal account.
1. You have 60 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. We will pay you the shipping cost after we receive the returns.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Lightumii.com products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
If you wish to return the items to the nearest return address, please send email to sales@Lightumii.com, our customer service representative will get back to you within 24 hours.
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.